I'm sorry to hear you're not happy with your order! You can send undamaged items back within 14 days after you received your order. Preferably in original packaging. You can send these products to:

Lobke Killaars

Aachenerstr. 82

50674, Köln


When the items have arrived undamaged, the amount that you have in credit will be transferred to you within 14 days. For refunds, the same payment method is used with which the order was made, unless the consumer agrees to another method. The amount that will be refunded consists of the costs that you have incurred for the products and any shipping costs that have been incurred. The return costs are for your own account.

Please send me an email with the following information before you return anything, so I know who the return(ed package) comes from:


Order number:

The products that will be returned:

You can send this information to If anything is unclear or you have a question, always feel free to send an email to I would love to help you!