I'm sorry to hear you're not happy with your order! You can send undamaged items back. After you have received the order, you have 14 days to return the items. Preferably in original packaging. You can send these products to:
When the items have arrived undamaged (for the letters this means that only one letter can be opened), the amount that you have in credit will be transferred to you within 14 days. For refunds, the same payment method is used with which the order was made, unless the consumer agrees to another method. The amount that will be refunded consists of the costs that you have incurred for the products and any shipping costs that have been incurred. The return costs are for your own account.
I would like to receive an email with the following information before you return anything:
The products that will be returned:
You can send this information to firstname.lastname@example.org. If anything is unclear or you have a question, always feel free to send an email to email@example.com. I would love to help you!