Do you have a complaint? I am sorry to hear that! I'm sure we will find a fitting solution. You can send an email to

Your complaint will be answered within 14 days of receipt of the complaint. If it will take more time, I will let you know. If you are not satisfied with this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which I am affiliated. They will then mediate: